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Terms and Conditions

Delivery

  • Kits are usually dispatched within two working days of your order confirmation from Evolve Bikes

  • Delivery to the UK mainland is included in the advertised price

  • Delivery to non-UK mainland will be charged extra

  • All deliveries are tracked, and tracking information will be supplied

Money-back Guarantee

  • Your 14-day money-back guarantee starts on the date of delivery

  • Please advise Evolve Bikes by email that you want to return your kit

  • The kit must not have been fitted or used and should be in a resaleable condition.

  • You are responsible for suitably packaging the kit for return, insurance, and all incurred carrier charges.

  • If elements of the kit are missing, the price of those items will be deducted from your refund.

Bike Safety

  • You are solely responsible for maintaining the safe roadworthy condition of your bike

  • You are solely responsible for the safe fitting of the Evolve Bike's kit

Rider Safety

  • You are solely responsible for any decisions relating to the fitness of the rider

  • You are solely responsible for the safe use of your bike

Warranty

  • Warranties:

    • Battery, controller and motor - 12 months from the date of delivery. 

    • Other parts - 3 months from the date of delivery.

  • Warranties are subject to you submitting a Warranty Form with a photo and/or video evidence of your installed kit.  Evolve Bikes will review the information to identify if the kit is fitted correctly.

  • The warranty does not cover the following:

    • Physical, cosmetic or surface damage or changes to the product

    • Failure to install or use the product for its normal purpose

    • Water damage

    • Repair or attempted repair

    • Modifications to the product or kits without Evolve Bike's approval

  • Evolve Bikes will work with you to remedy any issues outside the warranty period.

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